π¨ TWO MONTHS OF LOGISTICAL ISSUES WITH THE SERVICE β AND STILL NO SOLUTION. I'm sharing this due to the failure of all private communication channels β emails, official requests, chat support, and even formal notices. No replies. No accountability. No delivery.π What happened to my shipment: β’ Sent from one country to another β’ Rerouted without my knowledge β’ Then sent back again due to an internal error. This has persisted for two months with no explanations or progress.βΈ»π The root cause β confirmed by customs β is that the service failed to notify the broker that my shipment was B2B. As a result: β’ The declaration was incorrect, β’ Customs couldn't identify the shipment, β’ The parcel was repeatedly blocked and rerouted, leading to multiple breakdowns in the process. The customs agent who initially contacted us has also abandoned the case.βΈ»π Communication with the service: complete silence. For two months: β’ The app doesn't function, β’ Chat support provides generic responses, β’ Official emails go unanswered, β’ Escalation requests have no replies. I have no access to my shipment and no way to resolve this privately.βΈ»π Business impact: We are two registered companies operating between countries. This parcel contains professional products for commercial sale and educational programs. Due to the service's internal errors: β’ All deadlines have been missed β’ Scheduled courses were cancelled β’ Business plans have collapsed, resulting in financial and reputational damage. This situation is beyond a simple delay β itβs a total breakdown of logistics and customer service.βΈ»π Our request: I seek direct intervention from leadership: β’ Assign a responsible person β’ Correct the documentation immediately β’ Prevent further returns β’ Ensure the shipment is delivered correctly. This case is not our fault; it stems from internal miscommunication and lack of support.
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