Review Time
Terrible experience! A family member sent a gift from overseas, and it never reached us. We later discovered that your service combined the gift package with a commercial delivery, forcing us to pay for something that was already covered by the sender. You promised quick and secure delivery, yet the gift was incorrectly sent to a warehouse for weeks, and we only received it nearly a month after the holiday. This has been a frustrating ordeal, with significant stress and expenses, and despite our numerous complaints, we are still not reimbursed. I genuinely hope your business faces consequences for this.
I was hesitant to use the service due to negative feedback, but I was pleasantly surprised. When I needed to change some details regarding my shipments, they were very accommodating. The support team is always available, and I received quick replies to my messages and emails. I highly recommend them.
Initially, I had my doubts about using their service due to some negative reviews, but I was ultimately very pleased. When I needed to adjust certain details in my shipments, they were extremely helpful. The customer support is always available, and I received prompt responses to my inquiries and emails. I would definitely recommend them.
🚨 TWO MONTHS OF LOGISTICAL ISSUES WITH THE SERVICE — AND STILL NO SOLUTION. I'm sharing this due to the failure of all private communication channels — emails, official requests, chat support, and even formal notices. No replies. No accountability. No delivery.📌 What happened to my shipment: • Sent from one country to another • Rerouted without my knowledge • Then sent back again due to an internal error. This has persisted for two months with no explanations or progress.⸻📌 The root cause — confirmed by customs — is that the service failed to notify the broker that my shipment was B2B. As a result: • The declaration was incorrect, • Customs couldn't identify the shipment, • The parcel was repeatedly blocked and rerouted, leading to multiple breakdowns in the process. The customs agent who initially contacted us has also abandoned the case.⸻📌 Communication with the service: complete silence. For two months: • The app doesn't function, • Chat support provides generic responses, • Official emails go unanswered, • Escalation requests have no replies. I have no access to my shipment and no way to resolve this privately.⸻📌 Business impact: We are two registered companies operating between countries. This parcel contains professional products for commercial sale and educational programs. Due to the service's internal errors: • All deadlines have been missed • Scheduled courses were cancelled • Business plans have collapsed, resulting in financial and reputational damage. This situation is beyond a simple delay — it’s a total breakdown of logistics and customer service.⸻📌 Our request: I seek direct intervention from leadership: • Assign a responsible person • Correct the documentation immediately • Prevent further returns • Ensure the shipment is delivered correctly. This case is not our fault; it stems from internal miscommunication and lack of support.
There was a delivery issue with the local service, causing a delay in receiving my item. However, the customer support team was kind and patient, and I was able to eventually receive it safely. I am truly grateful for their assistance throughout this time.
My parcel from one city to another was supposed to arrive on a specific date but has been stuck for days. I paid all necessary customs fees, yet there has been no progress. Customer support only promises to investigate but never provides updates. The parcel included a birthday gift, and the event was ruined. I strongly advise against using this service if you value your time and peace of mind.
I sent a parcel from one country to another, but it was returned to the original address due to delivery issues. I have attempted to call, message, and email, but have received no information. My calls were disconnected, and my messages went unanswered. The package was signed for at the original address weeks ago, yet I have not been contacted about retrieval. This package contains sentimental items, and despite my efforts to recover it, I have received no help.
I can only share my own experiences, and the local driver is outstanding. They go above and beyond to ensure parcels reach me in perfect condition. Deliveries from another country have been reliable since they opened a local office earlier this year. My only minor complaint is that tracking can sometimes be overly pessimistic regarding arrival times, usually a day or two later than expected.
The package from another country was expected to be delivered by this service in my area. However, I have never seen it. I only received late-night messages claiming delivery was successful, which seems suspicious as no service operates at that hour. Be cautious!
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