Terrible experience! A family member sent a gift from overseas, and it never reached us. We later discovered that your service combined the gift package with a commercial delivery, forcing us to pay for something that was already covered by the sender. You promised quick and secure delivery, yet the gift was incorrectly sent to a warehouse for weeks, and we only received it nearly a month after the holiday. This has been a frustrating ordeal, with significant stress and expenses, and despite our numerous complaints, we are still not reimbursed. I genuinely hope your business faces consequences for this.
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