I ordered a pair of glasses that were promoted for both distance vision and reading. However, when I proceeded to checkout, it seemed I accidentally added another item to my order. In an attempt to cancel the extra items, the order was processed. I reached out to the company right away to cancel, but the representative indicated they were busy and would reply in two days. When I finally received a response, I was told my order had been shipped, despite my cancellation request prior to shipping (which was just a label, not an actual shipment). I was informed I could return the item, but when I asked for a return label, I was told they couldn't provide one due to the size of the business. Instead, I was given an address in China to send it back at my own expense. I provided the tracking number they requested. Now, four months later (and several emails later), I am being told that the returned items were not received at the factory, but I will get my refund once they are. I feel like I’ve been scammed, and it seems I am not alone.
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