Novation is just an awesome company! I own a peak and a KS5, both bought second hand. The peak had a missing knob-cap... got it sent to me at no charge! The KS5 I bought (in dec 2025) had a skipping rotary encoder... After a simple e-mail to the Novation customer support team you guessed it: they just sent me a replacement rotary encoder at no charge. This kind of service is second to none!
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