I deeply regret my decision to order from this company. My experience has been incredibly frustrating. I contacted them right after placing my order to request an auto-cancel, but they denied my request and shipped the package anyway, despite my clear indication that I didn’t want it. When the order finally arrived, I returned it as instructed and provided all necessary information. However, even after they received the return, they insist that 'nothing has arrived' and refuse to process my refund. It has been months of exchanging emails with the same generic responses and no accountability from their side. They shipped the order when I tried to cancel, and now they won’t refund the returned item. I will never shop with this company again and strongly recommend others to avoid them if they value honest customer service or a straightforward refund process.
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