I had a very disappointing experience with this company’s customer service and policies.
During my last injection, my 1 mg Wegovy pen malfunctioned and would not dispense the medication while it was in use. I removed the injector from my skin to inspect the issue and tried pressing the plunger to see why the medication wasn’t releasing. When I did, the medication suddenly sprayed out, causing me to lose part of the dose. As a result, my next injection will be lower than the prescribed 1 mg.
I contacted customer service to report the malfunction and request assistance. Unfortunately, they blamed me for the lost medication and refused to replace or refill the dose. There was no concern shown for how missing part of a prescribed dose might affect my treatment or health.
I also submitted an official complaint but never received any response.
For a medication that is extremely expensive and medically important, I expected far better support and accountability. Instead, I was met with dismissive service and rigid policies that place all responsibility on the patient—even when the device itself appears to malfunction.
Overall, this experience left me feeling that the company prioritizes profit over patient care.
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Novo Nordisk Scandinavia AB er et datterselskab af Novo Nordisk A/S. Selskabet blev etableret i år 2000, som resultat af en sammenlægning mellem Novo Nordisk Farmaka Danmark, og Pharma selskaberne i Sverige og Norge.