Review Time
UPDATE TO BELOW... After expressing my extreme displeasure... Sarah at NOVO called me back got my script to Centerwell and connected me with Ronijah at CW. They were both helpful but unfortunately im still waiting because the script # provided and verified is not yet in the system so i still can't place my order.
Absolutely the worst experience in my 50 years on this earth!!! Endless phone calls and atleast an hour hold time ony to be transfered to Centerwell to be on hold for FIVE HOURS just to be redirected back to Novocare. Continuously being told Novocare sent the script over to Centerwell and Centerwell telling me to talk to Novoocare because they haven't received it. 3 weeks later and being told it was sent to Centerwell 4x i'm still the monkey in the middle without my medication. My last call this morning was that they sent it over a 4th time and I should just wait to be contacted. If I did that id NEVER RECEIVE IT! Americas biggest online retailer has it at the same price delivered to your door. I will be transferring my prescription today.
UPDATE TO BELOW... After expressing my extreme displeasure... Sarah at NOVO called me back got my script to Centerwell and connected me with Ronijah at CW. They were both helpful but unfortunately im still waiting because the script # provided and verified is not yet in the system so i still can't place my order. Absolutely the worst experience in my 50 years on this earth!!! Endless phone calls and atleast an hour hold time ony to be transfered to Centerwell to be on hold for FIVE HOURS just to be redirected back to Novocare. Continuously being told Novocare sent the script over to Centerwell and Centerwell telling me to talk to Novoocare because they haven't received it. 3 weeks later and being told it was sent to Centerwell 4x i'm still the monkey in the middle without my medication. My last call this morning was that they sent it over a 4th time and I should just wait to be contacted. If I did that id NEVER RECEIVE IT! Americas biggest online retailer has it at the same price delivered to your door. I will be transferring my prescription today.
Service assistants were 5 plus stars! Thank you for your professionalism and kindness whenever I connected with someone - THEY DESERVE A RAISE!! Can the BILLION dollar pharm company give the customer service team some advanced SUPPORT??? It's not fair to them. I lost life for the 30, 1 hour three wait times to get through and then the dropped calls in between. I begged two of the reps to call me back if our call got dropped because if I had to call back, I would be put right back on a 45 minute plus que.
After 4 calls lasting between 27 minutes and 42 minutes and in the end being hung up on, I finally got an agent that stayed with me after one hour and ten minutes and as soon as she connected me with the novonordisk pharmacy, I was hung up on!Absolutely the worst customer service I have ever experienced! I will be going through my local pharmacy because of the terrible service I have received.
I believe this patient assistance program is the WORST drug assistance program ever! It takes months for medications to be delivered. When I call, I get very kind representatives but the issues never get resolved! There is no followup to filing paperwork, no call backs, no consistency in ordering. Latest issues is my med ships UPS and it gets a few hundred miles from shipper, and is then returned to sender for whatever reason. No one at Novo can explain the real reason it's returned. This has resulted in medication being delayed for MONTHS! Not 1 or 2, but 4 or 5 months! NOW this has happened twice in last 10 days. Perhaps they should switch shippers??? FedEx has no problem ever shipping medication directly to my home. This patient assistance program is absolutely terrible. I suggest using a different drug company if possible!
I find it very discouraging that a company of this nature refused to help a patient going thru a difficult situation. I called them today because I had a death in my family. And in the rush to get to the hospital I accidentally left my pen in the car and the temp dropped below freezing. I realize it was my fault but I feel like there could be extenuating circumstances in this situation. They would not even consider it. I have never requested anything like this before I'm sure they could have a file on record that I received a voucher so I couldn't abuse the company. Very disappointed in this company! Seems like a heartless and uncaring company!
The female representative I spoke too today was very rude and lack customer service skills. She was argumentative with me. Her listening skills is a 0. She listen to respond and not to help or learn. Her tone of voice was one of disgust. Can someone retrain her on CUSTOMER service, please. She made me feel as if I was begging her for her personal items. Her tone
Pen clearly malfunctioned and misfired before product could be administered. I was told there was nothing they could do since my doctor started me at .50 mg and not the recommended .25 mg. Nothing to do with the pen malfunctioning. $1.8B company that won't replace a faulty pen that costs them maybe $10 a box to make. This company sucks.
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Novo Nordisk Scandinavia AB er et datterselskab af Novo Nordisk A/S. Selskabet blev etableret i år 2000, som resultat af en sammenlægning mellem Novo Nordisk Farmaka Danmark, og Pharma selskaberne i Sverige og Norge.
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