I ordered online and was sent the wrong item. I was told I had to return it at my own expense to get a refund or the correct item sent. When I mentioned this violated consumer rights, they offered a return label but insisted on the wrong items being returned first for a refund. It's a business's responsibility to send what customers actually ordered; if they mess up, they need to fix it—not the customer. I'm appalled and will not shop with this company again.
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The NOVO brand includes all the shoes and accessories a girl needs no matter what the occasion. From stylish flats to the highest of heels, from wedges to the latest on trend casual styles NOVO provides them for all, and of course there’s the perfect little clutch or accessory to match. NOVO is a proudly Melbourne, Australia based fashion brand with aspirations to be show cased all over the world.See more
