Review Time
I placed an order and received the wrong item, being told I had to return it at my cost for a refund or the correct item. After mentioning consumer protection laws, they agreed to provide a return label but still insisted on the return. It’s frustrating that the responsibility lies on the customer when the business fails to deliver the correct items. I am very disappointed and won't use this service again.
I ordered online and was sent the wrong item. I was told I had to return it at my own expense to get a refund or the correct item sent. When I mentioned this violated consumer rights, they offered a return label but insisted on the wrong items being returned first for a refund. It's a business's responsibility to send what customers actually ordered; if they mess up, they need to fix it—not the customer. I'm appalled and will not shop with this company again.
I bought shoes and within minutes they caused severe pain, leading to blisters and bleeding. When I returned to show this, the manager was rude and dismissive, saying they couldn't help since I had worn them. There was no concern for my comfort or safety, which was very disappointing.
I bought three pairs of shoes during a sale and wanted to exchange for a different size. Staff blocked my exchange, claiming they were out of stock, despite them being listed online. To avoid missing out, I repurchased at a higher price, only to receive the sizes I initially wanted. Now, they refuse to refund my original order. The service was misleading and shockingly poor.
I ordered two pairs of shoes on sale and later found out that sale items are non-returnable. The quality is poor, and I feel misled by the company’s practices. After disputing the charge, I am now out $50 with two pairs of unsatisfactory shoes.
I was disappointed with my recent experience. I ordered two pairs online but found an in-store promotion that wasn't honored online. Customer service kept giving me the same generic response about separate promotions. It seems like once they have your money, they don't care about customer satisfaction.
I received the wrong color item, and returning it was a hassle due to unresponsive customer service. I’m also trying to exchange for a different size, but the representative is making it difficult, possibly to delay the return process. This service has been incredibly frustrating.
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The NOVO brand includes all the shoes and accessories a girl needs no matter what the occasion. From stylish flats to the highest of heels, from wedges to the latest on trend casual styles NOVO provides them for all, and of course there’s the perfect little clutch or accessory to match. NOVO is a proudly Melbourne, Australia based fashion brand with aspirations to be show cased all over the world.See more
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