I placed an order and received the wrong item, being told I had to return it at my cost for a refund or the correct item. After mentioning consumer protection laws, they agreed to provide a return label but still insisted on the return. It’s frustrating that the responsibility lies on the customer when the business fails to deliver the correct items. I am very disappointed and won't use this service again.
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The NOVO brand includes all the shoes and accessories a girl needs no matter what the occasion. From stylish flats to the highest of heels, from wedges to the latest on trend casual styles NOVO provides them for all, and of course there’s the perfect little clutch or accessory to match. NOVO is a proudly Melbourne, Australia based fashion brand with aspirations to be show cased all over the world.See more
