I had a truly disappointing experience with the service. My partner, who has frequently stayed at this hotel for over two years, faced an unforeseen circumstance yesterday. He was stranded in London due to a car breakdown while visiting a sick family member and could not make his booking for three nights. I contacted the hotel to explain the situation, but they refused to issue a refund. The conditions at the hotel are poor, with numerous maintenance issues, and I am outraged by the lack of customer care. This experience has led us to reconsider our loyalty.
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Chez Novotel, nous pensons que c’est important de laisser de l’espace pour le “slow living”. Nos hôtels invitent les voyageurs d’affaires à prendre un moment et à se reposer, et encouragent les familles à profiter de moments mémorables ensemble.
Qu’ils aient parcouru des milliers de kilomètres ou qu’ils soient nos voisins, nos clients trouvent dans les destinations Novotel une occasion de se reconnecter à leurs proches, leurs amis, leurs collègues et eux-mêmes, tout en prenant le temps de se détendre.See more
