Booked an executive suite to feel the “vip experience” as they say, but was quite the contrary. As an Accor member and employee, I was very disappointed. On arrival, my tv did not work, so I had to call the receptionist on the confusing phone book from the room but managed to get a call back after calling random numbers. After getting it to work I came to know there were no English channels apart from news, as well as an app setting on the remote which didn’t work. I then requested for some water, which I was told I had to travel down 7 floors to the bar just to get, which I assumed required payment. After that, I came to find there was a water machine on the 7th floor by myself, not from the staff, which was unhelpful. I continued with my trip and came back to the hotel one night requesting some English breakfast tea bags, which they told me they weren’t sure if they have, as well as some more milk pots which I was told to get from the bar (which requires payment) to which I said I only want the small ones provided in the room with the tea and coffee kit. The response I got was “Oh I know, I’ll try and send somebody up” and of course nobody came up. My room was cleaned when I was out, but my vanity kits were not replaced. The room was okay, I wouldn’t say luxury as there wasn’t much difference to the previous hotel I stayed in Paris last year which wasn’t luxury. Bathroom door didn’t lock which isn’t a big issue for me but could be for some and the ac was complicated to control which is never an issue for me. Overall, for the amount I paid, I wouldn’t recommend wasting your money for the so called “vip experience” as it did not feel this way. The location isn’t too bad, maybe 30 mins from the centre, but you can certainly stay closer to the centre for a similar price, if not less.
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Chez Novotel, nous pensons que c’est important de laisser de l’espace pour le “slow living”. Nos hôtels invitent les voyageurs d’affaires à prendre un moment et à se reposer, et encouragent les familles à profiter de moments mémorables ensemble.
Qu’ils aient parcouru des milliers de kilomètres ou qu’ils soient nos voisins, nos clients trouvent dans les destinations Novotel une occasion de se reconnecter à leurs proches, leurs amis, leurs collègues et eux-mêmes, tout en prenant le temps de se détendre.See more
