I was contacted by the company that took over my previous service to migrate to their broadband automatically (they assured me they would handle everything). Recently, I discovered that they continued to take money from my account while also charging me for their broadband fees. I was down over £600 before I noticed. Both companies blame each other. The call centers are useless, simply reading out statements while I try to explain that it's not relevant. No response to my emails either. You’d think an internet provider would notice an account that hasn't used any data in over a year, right? If you miss a payment, they contact you immediately, but if they owe you a refund? Nothing. Quite strange. I won’t give up on this.
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