The broadband router stopped functioning. After an hour of being transferred and dealing with the support team, they finally informed me that I needed a new router, which is no longer available. They then directed me to another service to set up a new account. I requested a basic broadband package, but they insisted on a more expensive option that included streaming services I don't use. They mentioned a technical issue and promised a callback within 15 minutes, but it has now been over an hour with no follow-up.
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