I have been using the service for 10 years and pay for an entertainment package and movies. Recently, I joined another platform and received a complimentary membership. Naturally, I wanted to cancel the monthly fee of around £20 that I am currently paying, but there is absolutely NO WAY TO DO THIS! It feels like I'm going in circles, with automated responses everywhere! The only representatives available seem focused on upselling rather than ensuring customer satisfaction. It's disappointing.
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