Review Time
I signed a solar+battery contract more than a year ago (July 2024) and it still hasn't passed inspection. Permitting took longer than expected but was probably the easiest step. Once the permit was approved (November 2024), NRG told me they didn't have what they sold me in stock. It took months for the items to be in stock. The system finally got installed in May 2024 but inspection failed because they did not follow the plan from the permit. They came to make corrections multiple times, but every time it failed (already failed 4 inspections).The project doesn't seem to move forward unless I call them to push them to schedule. I have to call several times because they rarely pick up my calls.I do not recommend them at all.
We are returning customers with NRG. Both our previous and current home have NRG's solar. We are extremely happy with NRG's service and expertise. Their warranties are the best. NRG has been around for a long time and we predict they will be around forever since their product line is not just Solar. Antoinette Miner was the contact person who coordinated the project for our current home in Los Angeles. She has been very persistent and never gave up when we showed very little interest at the start thinking if this was the right time. Andrew Cohen made some excellent business calls to help us with decision making and start the project right away. Gabriel Weizmann coordinated the installation. The whole installation was structured well and completed without any glitches/hiccups. Bill Russel coordinated the NET metering link with LADWP and cleared several obstacles along the way by making several calls to LADWP. Bill's accountability is unmatched. Entire team is seasoned experts. I will be returning to NRG for a 3rd time in 2026 or 2027 for Solar for our ADU.
NRG has been a great partner throughout the Solar process. We have been very happy with their professionalism, communication, and support. Edward, Adriana, and Bill were great to work with. I highly recommend them if you are considering Solar for your home.
After a long time researching and exploring my options, a couple months back I decided to go forward with NRG to install solar and a battery in my house.In this research, I went through the too rated companies in the US and in my state. All of them offered very similar prices, but the differentiator in this case was the customer service and the technologies used.NRG’s sales team (Al A) was straightforward and easy to work with, not spamming my phone or setting up endless calls and surveys. Their system design team were very quick to get back to me on my questions and shared a comprehensive document of the technology of their panels, batteries, and other components.Once I decided what would be the technology I wanted (460W panels and Tesla Powerwall 3), their finance department contacted me with multiple financing options. None of the other companies offered me the array of rates and timelines that Adriana M showed me. She went through them with me as this was my first time getting a loan like this. After all the initial setup was “OK” by the city and the loan company, I was transferred to Aracely L. She was my project manager and she coordinated the installation with the engineering team and the communication with my power company. This was one of the parts where people complained the most in other companies, but she made this stage go smoothly and with almost zero interaction with me. I didn’t even have to be at home during this process and by the time I came back from my travels, the installation was completed.I recommend this company to anybody who wants to get solar. No schemes, full transparency, best customer service, and great pricing.
NRG Energy Solutions !Detaches ADU - inquiry start early June execute contract end of June. Andrew Sales Director and Antoinette Senior Energy advisor - very responsive and helpful. Working with design department and complete by end of July and submitted to City approve within 3 days. Pricilla was wonderful lady almost handling entire installation process. She is the best. After installation complete submitted to PG & E and PTO within 3 days. Suggestion to select better installer contractor with proper tools and better communications with NRG or customer.
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NRG Clean Power stands as a premier provider of home electrification solutions, boasting a rich legacy of over three decades. Committed to sustainability and energy efficiency, we are dedicated to transforming homes into eco-friendly sanctuaries. Together, we envision a future powered by clean, renewable energy, and we’re resolutely dedicated to making it a reality.
At the heart of our operations lies award-winning customer service. We pride ourselves on delivering unparalleled support, ensuring that your journey towards electrification is seamless and satisfying. Offering top-tier solar products at competitive rates, alongside diverse financing options, NRG Clean Power pledges to accompany you at every stage, fostering lasting relationships built on trust and excellence.See more
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