I signed up for a membership over the summer and faced many challenges due to staff errors and ineffective communication. My membership was incorrectly cancelled while staff attempted to apply a student discount. Despite this, I continued to be charged, yet the app wouldn't allow me access to the gym. I received cancellation emails and conflicting messages from different staff members, with some claiming my membership was cancelled while others said it was 'never cancelled.' Instead of properly addressing this, I was told I could only access the gym when staff were available to let me in, which is not what I paid for. My requests for a refund were ignored, and follow-up communications did not resolve the main issue. Overall, the management of this situation was unprofessional and extremely frustrating. I paid for a service I couldn't fully use and would not recommend this gym based on my experience. I had to pursue a refund through my bank, which was a lengthy process. On a positive note, the gym is well-equipped and clean.
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