Funds received but no refund – very concerning experience
I had a very frustrating experience with Nsave that I feel compelled to share.
On March 29, I made a USDC deposit (Solana network) to my account, and the transaction was successfully received on their side. Everything seemed fine at first.
However, after several back-and-forth exchanges with their support team, I was suddenly informed that Algeria is an unsupported country for their crypto services. This was never clearly communicated beforehand, and yet my deposit was accepted without any issue.
They then stated that my funds would be refunded to my Binance account. The problem is that, as of today, I have received no proof that this refund has actually been initiated.
No transaction hash (TXID), no confirmation date, no destination wallet address — nothing.
This is extremely concerning. Holding customer funds without providing verifiable proof of a refund is not acceptable, especially in the crypto space where transparency is essential.
At this point, I am still waiting for:
- A valid TXID of the refund transaction
- Confirmation of when the refund was sent
- The wallet address used for the transfer
Until this is provided, I cannot consider this issue resolved.
I strongly advise others to be cautious, especially if you are located in a country that may not be supported. Accepting deposits and then refusing service afterward creates serious trust issues.
I hope Nsave resolves this quickly and provides the necessary proof.
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