My experience with nsave has been extremely frustrating and disappointing.
My issue began on 4 March 2026, and my account has now been under review for 4 weeks following an incoming transfer of £1,500. I provided all requested documents and explanations promptly and fully cooperated from the beginning. Despite this, I have still not received any meaningful update, clear decision, or proper timeline for resolution.
The most disappointing part is not the review itself, but the way the case has been handled. My account remains inactive and inaccessible, and I have repeatedly received generic, repetitive responses instead of any substantive communication. After weeks of waiting, I am still left without clarity on whether my account will be reactivated or permanently closed, and without a clear timeline for what will happen to my funds.
I understand that compliance checks may be necessary. However, keeping a customer’s account restricted for this long, while providing no meaningful update and no transparent resolution path, is simply unacceptable.
At this stage, this has become a very poor customer experience and has caused significant stress and frustration.
For privacy reasons, I am not sharing my full account details publicly, but I am happy to provide them directly if the company genuinely intends to investigate and resolve this matter.
UPDATE:
I have submitted a formal complaint and also contacted the Financial Ombudsman Service. They replied and confirmed that I must wait until 8 weeks have passed from the date of my formal complaint, or until I receive a final response, before I can formally submit the case with supporting documents.
Despite this ongoing process, my account remains inactive, I still have no clear decision, and I have not been given any proper timeline for resolution. This continued lack of transparency and meaningful communication is extremely disappointing.
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