On August 1st, I went to NTB for a routine oil change and state inspection. I ended up leaving with four brand new tires—and four scratched rims on my fleet truck. Not exactly the kind of “upgrade” I was expecting.I immediately noticed the damage and spoke with the employee who had been helping me. He admitted it was too late in the day to address the issue and told me to bring the truck back on the next business day. Since I couldn’t get time off right away, I returned a few weeks later, trusting they’d honor their word.They said they’d “take care of it.” But when I picked up the truck at closing time, I saw that absolutely nothing had been done. I asked why, and was told the fleet company hadn’t approved the repair—meaning NTB expected someone else to pay for damage they caused. Then the employee suggested I contact my insurance to cover it.Let me be clear: NTB damaged my rims and then refused to take responsibility. Trying to pass the buck to my fleet company or insurance is unacceptable. If you value your vehicle and expect basic accountability, I’d think twice before trusting NTB with your business.
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