Review Time
I wanted to write a review for NTB in Carrollton at George Bush and Trinity Mills. I had a blown tire and needed to have it replace. It was not in stock and had to be ordered. I checked on its status and they checked and I was told it had not arrived in morning load. Just a few minutes later I got a call telling me their truck had come in and the tire had come in. I really appreciate the proactive move on calling me. I was able to go in and get my tire replaced in a relative short time.
I worked with Fernando. Who was friendly and courteous, but most of all very helpful. He helped me with tire and getting the price adjusted because I had hazard insurance on my tires. I had worked with him in the past and he was very helpful then too.
I think you should always get the insurance. It's too easy to loose a tire on the roads especially with all the road work going on.
Again, I appreciate the help and courtesy that I receive at NTB.
Called for an oil change appointment got in with no time. Pulled up to the building they came right out to greet me and pulled my car right on in. I have never been disappointed with my service at NTB Nashville been coming here for over 20 years.
NTB - Indian River Road, Virginia Beach, was wonderful! They got me in quickly, moved up my finish time when I told them I needed it sooner, honored a coupon for a free tire rotation, and were polite, friendly, and helpful. Mike at the desk was great.
On August 1st, I went to NTB for a routine oil change and state inspection. I ended up leaving with four brand new tires—and four scratched rims on my fleet truck. Not exactly the kind of “upgrade” I was expecting.I immediately noticed the damage and spoke with the employee who had been helping me. He admitted it was too late in the day to address the issue and told me to bring the truck back on the next business day. Since I couldn’t get time off right away, I returned a few weeks later, trusting they’d honor their word.They said they’d “take care of it.” But when I picked up the truck at closing time, I saw that absolutely nothing had been done. I asked why, and was told the fleet company hadn’t approved the repair—meaning NTB expected someone else to pay for damage they caused. Then the employee suggested I contact my insurance to cover it.Let me be clear: NTB damaged my rims and then refused to take responsibility. Trying to pass the buck to my fleet company or insurance is unacceptable. If you value your vehicle and expect basic accountability, I’d think twice before trusting NTB with your business.
Dave and the service team at the NTB Allison Park Store were attentive and thorough. My service was performed quickly and efficiently. I have purchased tires from this NTB store for my last 4 cars (over 15 years). They consistently provide great service for a fair price. I will continue to use them (and Big O Tires in California) in the future.
Extremely Disappointed – Unprofessional Conduct and Poor Customer ServiceOn June 26, 2025, I contacted the NTB location in Reynoldsburg, Ohio regarding a serious issue: they had mistakenly installed the wrong tire on my vehicle—a tire I’ve now been driving on for over a month. Rather than acknowledging the error and offering a solution, I was told I needed to bring the vehicle in just to “verify” their mistake. This was not only inconvenient but frankly insulting, especially considering the tire in question is a unique model they don’t even stock.When I asked to speak with someone about the matter, I was told they wouldn’t speak with me. After I explained why this issue mattered—mentioning my profession—I was abruptly told by the manager, Rusty, that if I was recording the call, I needed to contact corporate, and then he hung up on me. I called back immediately and waited on the line for nearly 7 minutes before he finally answered again. I calmly explained why having one mismatched tire for over a month was unacceptable. His response? He refused to deal with me further and said I’d have to go through a third party for any resolution.As a veteran, a professional, and someone who takes pride in their vehicle, I find this treatment appalling. This was my first high-end car, and I expected a basic level of respect and accountability from a national tire service provider. Instead, I was met with dismissiveness, poor communication, and a complete lack of ownership.I’m sharing this so others can make informed decisions and hopefully avoid the frustration and disrespect I experienced. I strongly urge NTB corporate to review this location’s practices and ensure no other customer is treated this way.
Indian River Rd. Location. From the moment I walked in, I was greeted right away. The manager on duty addressed my concerns and had a technician working on my issue right away. The wait time was minimal and had me back on the road in no time. I appreciate the attention to detail and the outstanding customer service provided. Job well done!
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