Extremely Disappointed – Unprofessional Conduct and Poor Customer ServiceOn June 26, 2025, I contacted the NTB location in Reynoldsburg, Ohio regarding a serious issue: they had mistakenly installed the wrong tire on my vehicle—a tire I’ve now been driving on for over a month. Rather than acknowledging the error and offering a solution, I was told I needed to bring the vehicle in just to “verify” their mistake. This was not only inconvenient but frankly insulting, especially considering the tire in question is a unique model they don’t even stock.When I asked to speak with someone about the matter, I was told they wouldn’t speak with me. After I explained why this issue mattered—mentioning my profession—I was abruptly told by the manager, Rusty, that if I was recording the call, I needed to contact corporate, and then he hung up on me. I called back immediately and waited on the line for nearly 7 minutes before he finally answered again. I calmly explained why having one mismatched tire for over a month was unacceptable. His response? He refused to deal with me further and said I’d have to go through a third party for any resolution.As a veteran, a professional, and someone who takes pride in their vehicle, I find this treatment appalling. This was my first high-end car, and I expected a basic level of respect and accountability from a national tire service provider. Instead, I was met with dismissiveness, poor communication, and a complete lack of ownership.I’m sharing this so others can make informed decisions and hopefully avoid the frustration and disrespect I experienced. I strongly urge NTB corporate to review this location’s practices and ensure no other customer is treated this way.
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