I called an made a appointment with the NTB store on Concord pike in Delware to get 4 new Michelim tires installed on my car and also a front end alignment.Scott Told me it would take a hour and a half to do the job.After the hour and half they came out and told me it would be done in the next 15 minutes asked Scott how the alignment went and he said it was out a bit.They called me to the front desk and said it was all done.I got talking to Scott and then paid him and left the store.About a few miles down the road I pulled over to check my paperwork and noticed that they forgot to give me a print out for the front end alignment.I called back and Scott said he would put it in the mail for me.About 10 minutes later I get a call and it is Scott and he says the are going to refund half of my money back to me for the front end alignment. I said why would you do that he said that the back wheel was out and they were having trouble fixing it.At this time I yelled at him and said I want a full refund because you did not do the job right in the first place and tried to rip me off.I called back and got the manager John on the phone and they agreed to credit me a full refund for a front end alignment that was never done right.I would never do business again with ntb again they lost a loyal 20 year customer.This store is run by a bunch of amateurs !!!!
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