Have read the negative reviews but have to say my experience was not consistent with those experienced by others. My drimaster heat HC failed (not so good). I got prompt and concise technical email support but the unit was still dead. Discovered it was a month out of warranty but thanks to Ian at tech support Nuaire offered a straight replacement as a gesture of good will. Not having to spend on a replacement pretty much saved our Christmas at a time of financial pressures. Thank you.
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