Review Time
Our Drymaster Piv unit has failed after 9 years. It still blows air at max speed but the controls are dead, possibly due to a power surge. Nuaire simply advise a total replacement unit. How green is that? No spares available though I am sure it will just be a circuit board. Now looking to an alternative manufacturer.
Our Drymaster Piv unit has failed after 9 years. It still blows air at max speed but the controls are dead, possibly due to a power surge. Nuaire simply advise a total replacement unit. How green is that? No spares available though I am sure it will just be a circuit board. Now looking to an alternative manufacturer.
Terrible customer service Didn’t arrive on the first appointment Rescheduled with a note (their booking team wrote the note and made the promise) saying only available from XX time. Arrived one hour before this time, smoking at my door. When I said he is one hour early the “engineer” said what time was the appointment. Got here and said it needs a replacement part - we asked how long that would take and he replied “meh, any amount of time really, I have to log it, they have to order it, you know it can be weeks or months depending on how long this takes” Then he leftNo end in sight and awful service
Have the Nuaire Dri-Eco LC installed, it works but disappointed by the design. There’s no way to turn it off, not from the main switch panel and not even on the unit itself. I've climbed into the loft to check, and still found no off switch or clear way to disable it. It’s a basic function that should have been easy to include. For something installed in a home, this is just poor user design. It shouldn’t take rewiring or cutting power to stop a fan.
Terrible support and customer service. Had a PIV from Nuaire for 5 years, it resolved the issues with mold and poor air in my house in two weeks after I installed. But now the fan speed controller (hall control model) stopped working and stuck in maximum speed (6) which is too much for my bungalow especially in the winter. The issue is a tiny circuit board on the controller itself. Before I finish explaining the issue and see if we can get a replacement part, I was interrupted and told the solution was a brand new PIV. Well, sure it will be, but from other brand!
my MRXBOX95B-LP1 MVHR became noisy. After having it checked by a third-party engineer, I was told the motor bearing is worn. I then contacted Nuaire to ask for the motor model/detail so that I can find a replacement. Nuaire simply replied this MVHR model is obsolete and gave me a quote for ~£1500 for a new unit!While I don't expect Nuaire to tell me the bearing model, I'd expect they can at least provide the motor detail (which by the way, is a Torin-Sifan MIB190-045 EC motor) so that I can find one myself online.Nuaire’s recommendation to replace the entire ventilation system—at a cost of £1500+ (excluding labour)—simply due to a worn fan bearing, is not only financially unreasonable for customers but also reflects a troubling disregard for environmental sustainability. Encouraging the disposal of an otherwise functional system over a minor, repairable component is both wasteful and irresponsible. In a time when businesses should be championing repairability and resource conservation, it is disheartening to see a company of stature promoting such an unsustainable solution. I urge Nuaire to reconsider this practice and support more environmentally and customer-friendly options.FYI, I managed to simply replace one NSK 608Z bearing myself, which costs less than £3 plus my time
my MRXBOX95B-LP1 MVHR became noisy. After having it checked by a third-party engineer, I was told the motor bearing is worn. I then contacted Nuaire to ask for the motor model/detail so that I can find a replacement. Nuaire simply replied this MVHR model is obsolete and gave me a quote for ~£1500 for a new unit!While I don't expect Nuaire to tell me the bearing model, I'd expect they can at least provide the motor detail (which by the way, is a Torin-Sifan MIB190-045 EC motor) so that I can find one myself online.Nuaire’s recommendation to replace the entire ventilation system—at a cost of £1500+ (excluding labour)—simply due to a worn fan bearing, is not only financially unreasonable for customers but also reflects a troubling disregard for environmental sustainability. Encouraging the disposal of an otherwise functional system over a minor, repairable component is both wasteful and irresponsible. In a time when businesses should be championing repairability and resource conservation, it is disheartening to see a company of stature promoting such an unsustainable solution. I urge Nuaire to reconsider this practice and support more environmentally and customer-friendly options.FYI, I managed to simply replace one NSK 608Z bearing myself, which costs less than £3 plus my time
Have read the negative reviews but have to say my experience was not consistent with those experienced by others. My drimaster heat HC failed (not so good). I got prompt and concise technical email support but the unit was still dead. Discovered it was a month out of warranty but thanks to Ian at tech support Nuaire offered a straight replacement as a gesture of good will. Not having to spend on a replacement pretty much saved our Christmas at a time of financial pressures. Thank you.
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