Appalling company. Had problems with our unit being ‘stuck’ on number 6.( still under 7 year warranty )After months of phone calls/ advise - try turning off, reseat cables etc we were told if we bought a new unit we could send old unit to nuaire if it was faulty they would refund us. Final phone call to customer service advised us warranty was invalid as we had not bought new unit from nuaire. At no time was this ever mentioned. Could not find a new unit on their website hence the reason we bought from elsewhere!
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