I ordered a Nuaire Dri-Eco-Heat PIV unit from a company called Platinum Chemicals in Glasgow earlier this year. just after the Pandemic started.The first unit I bought had a clip broken and I contacted the seller and they in turn contacted Nuaire to ask for a replacement. Nuaire agreed to replace the unit and I received the unit the next day and they also arranged collection of the faulty unit. Unfortunately the replacement unit I got developed a fault and I again contacted my seller and spoke to Robert at platinum Chemicals and he again contacted Nuaire. Once again Nuaire sent me a new unit the next day without any quibble. This review is for Platinum Chemicals and Nuaire who together were excellent with the after care service they both provided. In the world we live in now it is rare to find not only one company but two who's customer service is great. I cannot recommend both these companies highly enough. I have had really poor service from various companies I have ordered goods from this year and the biggest excuse was Covid-19 IE "we don't have enough staff to man our phones"or non existent delivery times ETC. (however they were quick to take my order and my money).Platinum Chemicals and Nuaire accepted my problems without making me feel like I was a nuisance.
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