Our Nuaire Drimaster Heat was installed just under a week ago.Turns out we paid a small fortune to cut a hole in our landing ceiling and install a draft. It's been blowing frigid air into our house ever since and our central heating just cannot keep up.I contacted Nuaire and literally begged for help (we have very young children including a newborn).Their only concern was that the unit was working as designed.It is. It's forcing the temperature of our house down to 10-15°C.I suggested that this was a problem, since we could have achieved the same solution to condensation just by leaving windows open, and I asked whether they were working on a solution. Their response:"There is no problem to correct, The heater is a 400 watt heater and at 15 degrees with moving air it is going to feel cold.""the heater just to take the bite off the cold""These units are marvellous for curing condensation but are known to be cold" (we had no idea what the heated version was known to be cold).Our happy home is now a disaster. Our daughter, who insists on sleeping with her door open, is now sleeping in with us and the baby.We have no idea what to do, if we're just waiting for warmer weather then why did we pay so much more for a heated version? It looks like we will probably have to remove the unit and get the ceiling replastered when we can afford to.
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