The ECO HC PIV is a great product that will solve many problems related to condensation and I'm very pleased with it. But the whole experience is let down massively by their installation instructions. The instructions refer the installer to a template on the box lid which is to be used to cut a hole in the ceiling where the diffuser will be installed. Be careful NOT to use that because lurking elsewhere in the box is a single folded sheet of paper (which is located in the middle of other marketing material) telling you that the instructions are wrong and to use the template on the sheet instead - if you use the original template the hole in your ceiling will be too big. Perhaps if Nuaire were to print the correction on colored paper or write the words, IMPORTANT on it in big letters, or somehow point the installer to that piece of significant information it might help. As things stand the revised instructions sheet have just been tossed into the box and almost hidden from view. Very disappointing.
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