Booked a standard suv from NU CAR six weeks prior to pickup, and double-checked my insurance to be sure I would not need additional from rental company.
We are five person family, so needed the extra space for comfort with room for bags.
After an already long day of travel, we arrived on time for pickup, and was told the car booked was unavailable, but we would get a comparable car, yet would need extra insurance, and had to prepay for everything, as well as pay a $300 deposit.
Meanwhile I overheard another customer being told they could get a compact suv Nissan Rogue on special for less than half what I was paying, so I said I was curious if that might work for me, but was told it was not the same size as the car reserved, so could not be offered anyway, and there was nothing else on offer on the lot anyway, and with a three hour drive ahead before nightfall, I dropped the subject.
I then took the keys for the car thinking it was the standard suv, only to get to the lot to find we were in fact given the compact suv Rogue!
When I rechecked the contract, I then realized the Rogue had been switched to be listed as the car rented, and knew then I would be writing this review about NU Car’s unethical practice of lying about the need for extra insurance, and baiting me with one car only to switch it out for another when I took the keys.
There are also an additional ~25% extra fee charges on the bill for airport and other trumped categories, an elevated sales tax charge, and a 3% credit card charge.
Further the Rogue had over 50,000 miles on it, was not very powerful, and was indeed too small for our needs.
Then, after the three hour drive to our destination, I called NU Cat customer service to let them know I was unhappy with how I had been treated, and wanted an invoice adjustment at mimimim to reflect the car degrade and hassle.
‘Customer service’ acted line the payment made was unchangeable, and said all they could offer was a car correction if I wanted to drive back three hours immediately to do the swap!
Altogether, then, I suggest everyone avoid this company.
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NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals