We arrived for our 11 AM rental pickup
at the Los Angeles Airport at 10:30 AM After
20 minutes in line
We were told that the car we reserved was not available.
that we could come back in 2 hours and it would be there or that we could get a different car right alway for $122 (more than twice the car we had reserved).
We decided to wait the additional two hours.
Returning at 1:00 PM there was a long line a 45 minute wait.
This time we had a different agent who repeated the same story that our car was not available but we could return in a couple of hours and it would be there,
or they did have a car but it would cost $40 additional. The agent appeared to smirk when he said it. Frustrated I complained, feeling we didn't have choice at that point we agreed to it. The agent laughed as he gave us the keys and paper work.
Also while waited the second time I could other custmers who seem to be having the issuse as us.
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