I regret to write this negative review as I had high expectations for this service, which claims to bridge gaps and provide stability for children. The communication has been appalling; I've emailed for basic information and received either no response or incorrect details. Staff have failed to show up, leaving a child feeling upset and rejected without proper education. When I inquire, I'm told they will come, but then they don't. My daughter gets ready for sessions only to be let down without explanation. This affects her emotionally and damages her relationships with the staff. I could name a senior individual I've been in contact with, as she seems to be at the center of the issues. The funding body is paying for a service we haven't received, and the sessions never last the agreed-upon three hours—it's usually just 1-2 hours. All problems have been ignored and never addressed. I find this service inadequate for vulnerable children and believe it should not exist if it cannot provide proper support. Communication needs serious improvement; ignoring concerns is unacceptable. I cannot recommend this service to anyone and am deeply disappointed.
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At Nudge Education and Nudge Minds we engage, educate and empower children and young people of all ages by providing a variety of bespoke services for young people who are chronically disengaged, out of education, or at risk. Whatever the reasons. Our interventions are designed to spark engagement, raise ambitions, and help the young people we work with to develop a love of life, on their journey to a life worth living.See more
