I'm truly sorry to write this negative review, as I had high expectations for this service. It claims to address important gaps and provide stability and support for our children. Firstly, the lack of communication has been unacceptable. I've sent emails seeking basic information, only to be ignored or given incorrect details. There have been instances where staff did not show up, leaving my child feeling upset, angry, and rejected without proper education. When I inquire about sessions, I’m told they will come, but then they don’t. I prepare my daughter for these sessions only to be let down without explanation, and I’m left to manage her feelings of rejection, which impacts her relationship with the staff. I could mention the senior I've been in contact with, as she seems to be the root of these issues. The local authority is paying for a service that we have not received. The sessions never last the agreed 3 hours; we only receive 1-2 hours. All concerns have gone unaddressed. I find that this service does not meet the needs of vulnerable children. In fact, I believe it should not be offered if there is no readiness to support or understand these children. Additionally, there is a pressing need to improve responsiveness to concerns; ignoring them is neither appropriate nor respectful. I cannot recommend this service to anyone, and I am thoroughly appalled. It's shameful that the local authority continues to utilize a service that is clearly inadequate.
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At Nudge Education and Nudge Minds we engage, educate and empower children and young people of all ages by providing a variety of bespoke services for young people who are chronically disengaged, out of education, or at risk. Whatever the reasons. Our interventions are designed to spark engagement, raise ambitions, and help the young people we work with to develop a love of life, on their journey to a life worth living.See more
