I originally subscribed to Numan for Mounjaro at 7.5mg, which was working well for my weight loss. They switched me to Wegovy, at my request and I was placed on the equivelant 1mg dose. When Wegovy proved completely ineffective for me, I requested to switch back to my original Mounjaro 7.5mg dose. They flatly refused and insisted I restart Mounjaro from the beginner 2.5mg dose all over again – despite my prior successful titration and tolerance at higher levels. This rigid policy wasted my time, progress, and money, forcing me to cancel the subscription entirely.
I cancelled the final £129 order before dispatch and received confirmation from Numan, yet they dispatched it anyway and charged me in full – a blatant error breaching their own terms (which allow cancellation pre-dispatch).
Since then, their "customer care" has been obstructive and manipulative: They refuse a simple prepaid postage label for return (standard elsewhere) and insist only on Royal Mail collection.
When I said no one is home all day for collection, I offered to pay £160 to hire someone to wait, if they were willing to reimburse me – they declined.
After my formal demand letter citing UK consumer law and pre-dispatch cancellation rights, they now push me into a drawn-out "complaints procedure" (up to 20 working days/1 month) and offer a pathetic £10 to post it back myself – as if that's fair compensation for their dispatch mistake and inflexibility.
Prescription meds can't be returned/resold anyway (their policy), so tying refund to collection/return is unreasonable when the root issue is their error in dispatching post-cancellation and poor handling of medication switches.
This isn't care – it's poor service, stalling tactics, and disregard for patients who've already built tolerance. I've seen similar complaints from others about ignored cancellations, forced restarts on low doses, and refund battles.
Avoid Numan for weight loss treatments if you value flexibility, honesty, and basic customer respect.
I'll update this review once their "investigation" concludes (or drags on), and if I escalate to chargeback, small claims, or the GPhC. Date of experience: February 2026.
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