Absolutely unacceptable.I arrived after a long journey to find that my room had not been cleaned at all. There was garbage and leftover food inside, and the bed was clearly unclean and not turned over from the previous guest. Because there is no human check-in and everything is fully automated, there was no way to escalate this in person. I was left standing in the building for over an hour trying to reach support, who ultimately failed to resolve the situation — no alternative room was offered, no immediate solution provided.As a result, I could not stay and had to book alternative accommodation last minute and at my own expense.NUMA is now refusing to issue a full refund, instead offering a ridiculous “solution” of 25% refund for ONE night plus 15% credit for a future stay. After this experience, why would I ever stay with them again?The worst part is that the people most affected were the cleaning staff, who were clearly not informed that the room needed to be ready. They were blindsided and tried to rush-clean the room on the spot. This was entirely a management and systems failure, not theirs.This is what happens when a company replaces basic hospitality with automation and then refuses to take responsibility when it fails. No accountability, no proper support, and no respect for guests or staff.Avoid.
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