Review Time
Lovely place to stay in Lisboa.
We had everything we needed at Numa.
Everything was close, bus, metro and tram also a lot of restaurants and i hope I will be back soon at Numa❣️
My first booking with Numa on a business trip. The concept and execution of Numa is brilliant. No hassle check in & out, the use of the app to open doors, book breakfast and extras is easy to understand and works reliably. The room is spacious and super clean and being able to use a kitchenette and a fridge properly is fantastic when you don’t want to live off fast food or overpriced restaurants but choose healthy and sustainable options instead. The coop with Holmes Place is brilliant and the gym room on the premises a great alternative for a quick workout before or after work:
Well done, Numa.
Check in is super easy. No need for keys . Good communication .Lockers where you can store luggage depending on availability. Room was nice but quite small and basic.Clean and warm. Nowhere to leave luggage in the room but on the floor. Beautiful outside area within the premises . Water complimentary for the first night and coffee and tea provided in the room as well as the common area . Location is perfect -safe neighborhood , pharmacy and supermarket just two minutes away
Check in is super easy. No need for keys . Good communication .Lockers where you can store luggage depending on availability. Room was nice but quite small and basic.Clean and warm. Nowhere to leave luggage in the room but on the floor. Beautiful outside area within the premises . Water complimentary for the first night and coffee and tea provided in the room as well as the common area . Location is perfect -safe neighborhood , pharmacy and supermarket just two minutes away
Absolutely unacceptable.I arrived after a long journey to find that my room had not been cleaned at all. There was garbage and leftover food inside, and the bed was clearly unclean and not turned over from the previous guest. Because there is no human check-in and everything is fully automated, there was no way to escalate this in person. I was left standing in the building for over an hour trying to reach support, who ultimately failed to resolve the situation — no alternative room was offered, no immediate solution provided.As a result, I could not stay and had to book alternative accommodation last minute and at my own expense.NUMA is now refusing to issue a full refund, instead offering a ridiculous “solution” of 25% refund for ONE night plus 15% credit for a future stay. After this experience, why would I ever stay with them again?The worst part is that the people most affected were the cleaning staff, who were clearly not informed that the room needed to be ready. They were blindsided and tried to rush-clean the room on the spot. This was entirely a management and systems failure, not theirs.This is what happens when a company replaces basic hospitality with automation and then refuses to take responsibility when it fails. No accountability, no proper support, and no respect for guests or staff.Avoid.
Booked with Agoda. Very difficult process. Didn't know they have on line check in. Took quite a bit of time. Agoda masks all communication so I was unable to get any link and could not get the 2FA linked code either. The only last resort was to call Numa in Germany. I also do not want to share my personal details with Numa and have them track me electronically. I worry about data privacy and if they will sell my infomation.
We contacted them the morning of our travel and only after this did we get told that the accommodation we booked was not available to us. They offered an alternative space which was tiny compared to what we booked. They offered a 15% refund which was completely unacceptable. We were travelling with a small child and to be told less than 1 hour before we departed the airport that our accommodation was not available and only after we initiated the contact is absolutely shocking. I would not recommend this company nor would I ever use them again.
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