This is the most disappointing online shopping experience I've encountered. I purchased shoes on sale, not realizing that during this particular period, returns would only yield a gift card. While processing the return, the system allowed me to select a refund to my original payment method, which I chose. I later discovered this was not an option. As a result, I've essentially lost €120, as I have no intention of shopping with this platform again, rendering the gift card worthless. Additionally, I reordered the same shoes in a different size three weeks ago, and they have yet to arrive. I haven't received any confirmation, update, or explanation at all. Incredibly misleading, poor communication, and unacceptable service. I would highly recommend that others avoid this platform.
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