One star. And that’s generous.
I placed order #137933 on January 23. Today it’s almost a month later and the package is still “in transit” with zero meaningful update. No clarification. No proactive communication. Nothing.
This is now my fifth email, including a new support ticket. No reply. Not even a basic acknowledgment. For a company selling shoes at over €200, this level of customer service is absolutely unacceptable.
You position yourselves as a premium brand. Premium pricing. Premium marketing. But the moment there’s a transport issue, customer support completely disappears. That’s not premium. That’s careless.
I’ve ordered from multiple other sites recently. Delivered within 48 hours. No drama. No silence. Here, I’m left chasing a company that doesn’t even seem to have a functioning support team.
Selling expensive products comes with responsibility. Ignoring customers for weeks is simply not serious.
I will not order again. And I strongly recommend future buyers think twice before spending their money here.
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