Terrible when things go wrong!!This was our 5th Nuna car seat and all had been great quality. Sadly this time the glue detached on a booster headrest after about 4 weeks of use. I contacted the 'customer service' team (they are service prevention agents!) who started by accusing us of missusing it. After we provided the height, weight, age and usage of the seat (bearing in mind it's 4 weeks into its use and its our 5th seat but they don't care) they tell us that it absoluely cannot ever have been a manufacturing defect!!!! I sent a video, photo's and explantaion but apparently it can only happen if it is your fault!I mean seriously?! Wouldn't it be great if all warranty's came with that clause!They offered to reglue it If I stuck in enough cardboard to cover it and they sent a courier. This is at your own risk. So... my £200 brand new seat would be wrapped in multiple Weetabix boxes for a courier to lump around in their van for days and then they would asses the damage they belive I caused???I asked them to send a box for it so it would be protected and not further damaged. Not Nuna! You need your own massive stash of cardboard and tape to get a return. Or is it a ploy to deter you?After 8/9 (can't recall emails) where it was allegedly escalated with more people who just didn't care and told me it was my problem I bought a load of superglue and did it myself. Nuna - get a grip on your customer service tone and policy. Do not start a relationship with an accusation. Do not suggest that you care so little about your product that loo rolls and cereal boxes are ok to ship it in and do care about the children who's lives you put at risk when you simply don't want to accept or fix your own problems. We've switched brand and we now share our Nuna story with every parent who ever raises car seats with us. Great job Nuna Customer Service Team!!!
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
