It’s concerning to see that many others have experienced the same rude and dismissive attitude from customer service. I have a stroller that has had harness and buckle issues for over six months, covered by a warranty. After sending them clear photos of the problem, which is a design flaw, I was told the buckle might just need cleaning. When I pressed further, I was informed they would need to inspect it, but the timeline was uncertain, and I rely on this stroller for my child. The customer service representative seemed indifferent to my situation and didn’t provide reasonable solutions. I requested information on the complaints procedure but was ignored. I’m waiting for a manager to contact me, but my hopes are not high. It’s disappointing that this brand does not prioritize customer support or solutions.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
