Absolute horrible customer service. I will continue to tell everyone that is wondering what car seat to buy. I placed the order to have it sent to my P.O. Box. After it made its way all the way to Oahu the tracking says the package is undeliverable because fed ex doesn’t deliver not deliver to P.O. Boxes. They said the package needs to be returned then i will be refunded, then i need to purchase the product again. The lack in integrity came when they told me that since I would have to buy it again I would have to pay the original price, not the sale price I initially purchased it at. Not only was this issue not my fault and I couldn’t even get my package on time for my child, but they also didn’t want to give me the product for the purchase price that I had agreed on when I ordered it. Then they contacted me back and said the only way for me to get it at the sale price is I would need to purchase it at the original price then they will change it on their end. They haven’t been trustworthy prior and they expect me to trust them to honor what they claimed. Update: now they state they will refund the difference after I give them the original amount. They haven’t conducted good business practices yet but they expect me to trust that they will do the right thing after I pay the full amount. There’s an option at checkout to enter a discount or promotion code. I simply don’t understand why they cannot just create a one time use custom discount code like any normal business and let me use that to purchase the car seat again. Their operation has very suspicious business practices it makes me think that’s why they aren’t a BBB accredited business. This makes me question product quality as well if they cannot maintain a trustworthy business.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
