We bought a Nuna stroller and after just two months of use, the front wheel started malfunctioning. It no longer stays straight, constantly rotates and makes clicking noises, and whenever we go over a bump or gap, the wheel turns sideways and blocks, making the stroller very difficult — and even dangerous — to use.We contacted Nuna support, and while they acknowledged the issue and offered to repair the stroller, they didn’t provide any replacement while it’s being fixed. This is extremely inconvenient and unrealistic — how are we supposed to get around with a baby and no stroller? We are essentially being asked to either keep using a defective product that puts our child at risk or send it in for repair and be left housebound.This is clearly a manufacturing defect, and the lack of proper support or a temporary replacement shows poor customer care. We expected much better from a premium brand like Nuna. Very disappointed.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
