In 2024 I upgraded my sons Doona to this bad boy (NUNA REVV from Pottery Barn limited edition) at the time a drove a 21 Chevy Silverado. My husband and I both installed, uninstalled the car seat multiple times and there was WAY too much slack and the car seat would move if you barely pushed it. I went to Nunas website, watched the how to and made sure we had it installed correctly. I switched trucks with my husband thinking it was just my vehicle that was the problem. Nope! So last month I chose to get ride of my truck and got a jeep wrangler. Installed the car seat only to find I HAD THE SAME EXACT ISSUE. This is incredible unsafe. Disappointed I contacted Nuna and had a zoom call with a tech that first of all, tired to tell me how to install the seat step by step with her while she sat in an office like chair that had a seat belt. To prove it wasn’t me installing it wrong I uninstalled the car seat 3 times via zoom and re installed it each time to be told that ultimately the car seat wasn’t defective, and she thought my bench seat wasn’t at the correct upright position. After 30 minutes in 87 degree weather I realized she wasn’t going to help me and it wasn’t being installed correctly. I had some choice words for her and hung up. The woman actually told me to not use force when moving the car seat and to just pull on the seat belt latch that came across when testing its safety. I told her, so if some hits me from behind or god forbid t bones us, you don’t think they will use enough force to move this car seat about and hurt my child? I didn’t even want a refund I just wanted to switch car seats to another one that had high safety ratings where this one ranked the lowest among most other. I’ve never been so disappointed at how much I spent on this just to look nice and not protect my child. At this point it’s a loss because I can’t sell it to anyone because I know how unsafe this is. PLEASE DO NOT BUY THIS.
Claim your business profile now and gain access to all features and respond to customer reviews.
UK CUSTOMER REVIEWS ONLY. For Global support contact: info.usa@nunababy.com
Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
