We ordered a car seat base as a gift for my sister. We realized about a month later that she did not actually receive it even though FedEx said it was delivered. FedEx indicated I needed to work with Nuna to have them file a claim and reship the item. Nuna refuses because it is more than 7 days since the item was (not) delivered even though FedEx allows the shipper to file a dispute for 6 months. Nuna is suggesting I file a dispute with my credit card company. This is horrible customer service.And before the reps respond that Nuna USA is separate as they have on other reviews... it's not. It's still nunababy.com and trustpilot does not have a separate entry for nunababy/usaEdit: nunababy reached out after this review and tried to resolve the situation. They indicated that even though a claim has 6 months, they have to initiate a trace within 7 days as a precursor. They offered to reship since it was clearly not delivered to the right place. I appreciate the assistance but it shouldn't take a negative review to achieve this outcome.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
