I purchased a whole stroller set from them after testing out the stroller in 2 different stores. I bought the Nuna Mixx Next stroller, Pippa Rx Aire car seat, and the bassinet attachment. Forgive me if I’m misspelling the names a little. On the 7th use, my stroller started to squeak. It got progressively worse. The canopy on the stroller sags and looks misaligned when fully extended. It also doesn’t fully lock in place all the time so when I go to pull it forward it yanks the seat upright with my child in it. After I contacted customer service, they emailed me requesting videos and photos of the issues, my receipt, and product serial number. All of which I supplied.After a couple of days they emailed me back and said that the stroller functions as designed. Basically telling me that the squeaking is normal and the canopy problems are normal. Won’t help fix or replace. This stroller is 2 months old. I am a first time mom and bought this garbage thinking it was going to be great because it’s carried by reputable stores like Pottery Barn, Nordstrom and Saks. What’s funny is that in stores like Pottery Barn and Nordstrom these strollers look perfect and function so smoothly. In stores you don’t see any issues, they look super sturdy and do not make any noise at all. What an absolute bait and switch!I am so disappointed and upset (to say the least). My friends that have 2 other comparable brands don’t have any issues. I should’ve listened to them. ***I am updating this after Nuna responded below. They responded first by giving me some bogus US website to send my complaint to.**Shortly after I posted this update, they corrected the website address to their US customer service. The same site who wouldn’t help me in the past. Just footballing me around for my $1800. Proves my case and just goes to show that this company is absolute trash.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
