Nuna pram’s wheels started falling apart after just 1.5 years of standard usage which clearly shows there were defects. The shop in Brussels where we bought the pram has been claiming for a number of months there are no spare parts available which they could order for us. In line terms and conditions stated on Nuna website we requested them to replace the whole pram then which they refused. We contacted Nuna online for EU and international but they have ignored our messages for past half a year. We also contacted Nuna online UK (where we live now) but they refused to help as the pram was bought in Belgium. We wanted to invest in a good quality pram which we use for a number years. Instead we are now stuck with a broken pram and none of the Nuna / shop customer service are willing to help. This is incomparable with Silver cross where we bought a high chair and were immediately provided with replacement in case a part broke and no spare parts were available.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
