I am deeply dissatisfied with the service and assistance I received when trying to inquire about purchasing your stroller and car seat products. Despite reaching out through various ways, including direct messages on Instagram and email, I faced significant challenges in receiving the assistance needed.Upon learning that the retail stores mentioned on the website were temporarily closed, I sought assistance through the website and by email. Unfortunately, I did not receive any response until I left a comment on the Instagram page. It was only then that I heard back from the service manager, who directed me to the website.I want to highlight that I had already informed the company by email that the stores listed on the website were closed. Despite this, the service manager claimed not to know of any alternative stores. As a customer, I expected better assistance, especially from a service manager. If the stores are closed, that should be updated in the website to inform customers and provide the latest information on the website since the website indicates it has been last updated in 2019. This experience has left me very disappointed, as I had hoped for much better assistance and support. I believe that a company's customer service is a crucial aspect of its reputation, and my interaction with Nuna Company has been far from satisfactory.My negative experience makes me not recommend Nuna Company to others until improvements are made in their customer service.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
