WORST CUSTOMER SERVICE EVER !!! Purchased a $800 Nuna Tavo travel system for my daughters 1st baby in July while visiting TX. (it was on sale) We opened it to put it together Christmas eve and and the base for the car seat was missing. I called both the store and Nuna to have them send us a base and was told I need provide them a receipt and photos of the box. I didn't anticipate having an issue with a $800 travel system and had no intention on driving from GA to TX to return it, so we didn't keep it and the box was broken down thrown away after we unpacked it. Long story short, in order for my daughter to use it i have to purchase the $160 base that should have been included what what i already paid for. Like its possible to walk out of Dillards with an entire travel system without paying for it. Dillards nor Nuna passed the buck to each other for a week. Neither would send us a base or even allow me to purchase one as less than the selling price. I am not the only person this has happened to and I am giving the warning to those thinking of buying from Nuna. Unless you open the box before you leave the store and make sure you have what you paid for.... DON'T
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
