I ordered my sauna on November 14th. I was told through shop that it would be here with free trackable shipping in 3-5 days. I was told later that it would be 7-14 days. It is now December 1st and I have only recieved the ice pod plunge. I have inquired on multiple occasions to the company about the status of my order. I get responses at 3am and have to wait for 24-48 hours for a response. I have also tried to contact through Instagram and get the same basic responses about how it's on its way and it should be here in another 2weeks. There is a 30 retunlrn period, but I'm guessing this is from the date of purchase so by the time I get this product the return window will be closed. This company is a joke and doesn't take its customers complaints seriously. BUYER BEWARE.
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